At Pretty Pop, we take pride in offering high-quality and beautifully crafted jewellery. We want you to be satisfied with your purchase. Please read our Return Policy carefully to understand eligibility and process guidelines.
Return Eligibility
We accept returns under the following conditions:
The return request must be raised within 3 days of receiving the product.
The item must be unused, unworn, and in its original condition.
The product must be returned with original packaging, tags, and invoice.
Returns are accepted only for damaged, defective, or incorrect products delivered.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
Earrings and pierced jewellery
Customized or personalized jewellery
Products purchased during clearance or special sale offers
Items damaged due to improper handling or usage
Return Process
To request a return:
Contact our customer support within the return period.
Share your order number and reason for return.
Provide clear photos or videos of the product if it is damaged or incorrect.
Once approved, our team will guide you with return instructions.
Return Shipping
Customers may be required to ship the product back using a reliable courier service unless otherwise instructed.
Shipping charges for returns may be borne by the customer unless the return is due to an error from Pretty Pop.
Inspection & Approval
Once the returned product is received, our team will inspect it. If the return meets our eligibility criteria, the refund or exchange will be processed as per our Refund Policy.
Exchange Option
Customers may request an exchange for eligible products based on availability. If the requested product is unavailable, alternative options or store credit may be offered.
Important Notes
Returns that do not meet our policy conditions may not be accepted.
Pretty Pop reserves the right to refuse returns that show signs of use or damage not caused during delivery.
Contact Us
For return-related assistance, please contact:
Pretty Pop
Email: prettypoponline@gmail.com
Phone: +91 9860926201
Address: Lifepark society/1003-B2/Pune
